Good people who care about what they do are the backbone of any business.
Our Team
Michelle Newcome
Founder and Chief Executive Officer
Founder and Chief Executive Officer
Michelle has over 15 years of providing operational and marketing services. She also has an MFA in poetry – not great for earning potential, but excellent for making succinct bullet lists. Michelle’s deep understanding of system needs means she creates guidelines based in common sense practices. Michelle has created systems for a diverse list of companies (Chili’s Bar & Grill, Ross Stores, Planet Smoothie, Flip Flop Shops, Shane’s Rib Shack, Schlotzsky’s Deli, Mama Fu’s Noodle House, FLIP burger boutique, and Stevi B’s Pizza –to name a few). And every system is like poetry in motion.
Guiding principle
Set the next person up for success. Otherwise you’ll never be able to take a vacation.
Bryan Garner
Director, Content Strategy
Director, Content Strategy
Bryan marries a marketer’s perspective with the operational side of the business, making him quite the catch for the lucky brands he works with. Bryan has helped to create several brands from scratch, including Planet Smoothie, Shane’s Rib Shack, and Moe’s (yes, that Moe’s). Bryan has played the field with franchising concepts ranging from fast casual restaurants to package delivery and business service clients. But he always returns to his first love, creating custom local marketing programs that adhere to corporate messaging parameters.
Guiding Principle
Life isn’t pixel-perfect; prepare for growth.
Dina Bright
Chief Financial Officer
Chief Financial Officer
Dina is a certified public accountant with more than 20 years of experience, including an extensive background in both restaurant and retail accounting. Dina is co-owner of Flexic Financial LLC, a women-owned small business that specializes in small business accounting and contracted CFO work. She has experience in cash management, budgeting/forecasting, financial reporting, strategic and tactical planning as well as business start-up support.
Guiding Principle
If you are going to pray for potatoes, you better have a hoe in your hand.
Dianne Hartness
HR and Business Operations
HR and Business Operations
Dianne is experienced not only in HR but also accounting and office management. Dianne has run the offices of several major Atlanta-area homebuilders, as well as performing as the HR Consultant for a chain of restaurants. In addition to keeping our office running, employees fed, and assisting in keeping the accounts payable process running smoothly, Dianne advises on employee handbooks and consults on employment-related issues for our clients. We are very nice to Dianne because we don’t actually know how to pay ourselves without her.
Guiding principle
Live as you choose and let others do the same.
Katherine Guntner
Account Manager and Technical Writer
Account Manager and Technical Writer
Katherine is an account manager and technical writer who partners with our clients to solve their documentation challenges. With over twenty years of experience in process development and content management, Katherine has a down-to-earth approach that clients appreciate. Besides overseeing production deadlines, Katherine is also our resident expert in MadCap Flare and multi-platform publishing output. Her focus is on developing project structure and design, and she excels at giving projects a fresh look and feel.
Guiding Principle
Give me five minutes and an internet connection and I can solve anything.
Angelique Dumas Edwards
Account Manager
Account Manager
Angelique is a certified project management professional (PMP) and technical writer that has worked in the areas of construction, emergency management, and housing on the federal and local levels. From government housing to natural disasters to software projects, Angelique does it all. She is currently working on an exciting project with a worldwide social media company integrating a new software system. Angelique is a native of New Orleans and a graduate of Southern University at New Orleans and Minnesota State University at Mankato with a degree in Urban and Regional Studies.
Guiding Principle
Be proactive, not reactive.
Megan Reid
Technical Writer
Technical Writer
Megan is a Flare-certified technical writer who puts a priority on building projects which are both functional and beautiful, ensuring client satisfaction. Her keen eye for detail allows her to meticulously handle a variety of technical issues with special emphasis on project setup, CSS, and overall design. A perfectionist with passion, Megan’s consummate attention to detail has established her as a valued content analyst who always insists on getting the job done right. Before her tenure at Manual Makers, Megan worked as a proofreader for several Atlanta agencies, her red pen touching a variety of documents, ranging from retail catalogs to academic adverts. She holds a bachelor’s degree in English from Georgia State University.
Guiding principle
Always have at least one cup of coffee before proofreading anything.
Brett Wyatt
Technical Writer
Technical Writer
Brett gets excited by the little things — the small details others might overlook. Brett knows that we’re the last line of defense for our clients, and he helps to ensure that every document we prepare is checked and double-checked for accuracy, cleanliness, and beauty because no matter how good your content is, it must be easy to use and even better to read. He’s also certified in MadCap Flare, a content organizing platform. Not only does he have an eye for detail, he’s got the technical chops to back it up. Brett holds a Bachelor of Fine Arts Degree in Theatre/Directing from Nebraska Wesleyan University. While that might not seem like the most logical fit, Brett secured his spot through hard work and dedication to excellence. He was also friends with Goofy at Disney World for a year, but that’s a story for another day.
Guiding principle
Working with a smile makes it feel a lot less like work.
Emily Owens
Technical Writer
Technical Writer
Emily is passionate about precise content and accessible, attractive design. With a background in managing and editing print publications, she has a love for layout production and a sharp pen when it comes to proofreading. From resiliency plans to physical security documentation, Emily ensures consistency of language and procedure across a project. In collaboration with the Director of Content Strategy, Emily also enhances website SEO to improve organic search performances and site traffic.
Guiding Principle
If the opportunity doesn’t exist, create it. Initiative and passion can take you further than you’d think.
Katie Choy
Technical Writer
Technical Writer
Katie Choy is Manual Makers’ newest technical writer. With experience in copy editing, copywriting, and web design, Katie enjoys pairing writing and technology to create attractive and useful documents for Manual Makers’ clients. A lifelong grammar nerd, Katie’s idea of a good time involves marking things up with a red pen and helping others communicate ideas eloquently, accurately, and concisely. Katie earned a bachelor’s degree in English and completed a minor in information technology at Georgia Gwinnett College. Prior to joining Manual Makers, Katie worked in various industries including floral, salon and spa, and financial services.
Guiding Principle
Strive for clarity.
